Did your identity verification fail? This might help

Did your identity verification fail? This might help

If your verification was rejected, here are some recommendations to correctly upload your document: 

    • Make sure the information matches your ID. 

    • Use your full name without prefixes. 

    • Take the photo from the front, with good lighting, no glare, and no blurry areas. 

    • Ensure the entire document is visible, including all edges. 

If you still have issues after trying again, contact us. We’ll resolve it quickly and help you activate your account as soon as possible. 
 

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