What should I do if I have technical problems and need support?

What should I do if I have technical problems and need support?

If you’re experiencing any technical issues, here’s how you can get help: 

    • Check the Help Center: Start by reviewing our FAQ section where you’ll find answers to common questions and step-by-step guides to solve frequent issues. 

    • Contact the support team: If you don’t find a solution, message us on WhatsApp - Telegram for personalized assistance. 

    • Provide key details: When contacting us, include as much information as possible: previous steps, screenshots (if applicable), error message, etc. This will help us provide a quicker solution. 

    • Response time: Our team is committed to supporting you as quickly as possible. Response times may vary depending on the case, but we’re always ready to help. 

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